What Does "Identity Verification Failed" Mean?
Your personal particulars did not match the Department of Home Affairs.
What this status means
When SASSA submitted your details to the Department of Home Affairs (DHA) National Population Register, the name, surname, or ID number did not match exactly.
What you should do next
Check the spelling of your name and surname on your green barcoded ID book or Smart ID Card.
If SASSA requests biometric or facial recognition verification, follow the link sent to your phone using a camera-enabled smartphone.
If your surname changed due to marriage or court order, ensure Home Affairs has updated their primary register.
Need to lodge an official appeal?
If your application was declined or failed the means test, read our detailed guide on submitting your appeal online to the Independent Tribunal.
Frequently asked questions
Frequently asked questions
How do I do SASSA facial verification?Toggle answer
SASSA sends an SMS with a secure link to take a live selfie that matches your Home Affairs photo. Ensure good lighting and do not wear sunglasses or hats.